IT Service Delivery for Run and Maintain
· Scope includes IT infrastructure, IT solutions and services used in Laird Shenzhen plant.
· IT infrastructure includes data and voice network, servers, personal computers, printers and other IT devices.
· Manage local IT asset inventory and life cycle
· Manage usage / capacity of IT infrastructure
· Act as the End to End Integrator to ensure all IT Solution and Service delivery meet the needs of the site in Shenzhen China.
· Manage IT vendors, ensure services are provided as expected. Manage vendor charges.
· Manage impact by any IT change activities, responsible for user communication and change management.
· Co-work with and utilize global / regional IT competency resource for delivery of expected IT services
· For incident and problem management, act as the local focal point for all IT issues and work with the respective country/regional/global DuPont IT teams as well as the respective vendors and suppliers for escalation and resolution.

Qualifications:
· University degree in IT related fields with minimum 5 years working experience in IT in a large organization.
· Good written and oral English communication skills.
· Self-motivated, mature enough to manage key stake holders and drive business values.
· Able to work effectively in a complex and multicultural regional/global environment with multiple stakeholders and influencers
· Experience in handling IT service delivery in a large organization and working with end users around personal computing and applications needs.
· Experience in working in IT team jointly deliver services and solutions.
· Good overall understanding of IT in general and able to communicate effectively IT concepts and manage expectations with the end user community.
· Demonstrate good knowledge and competencies in the delivery of application support and day to day operations as well as have basic working knowledge of IT Infrastructure.